DELIVERY & PICK-UP: We offer delivery and pick-up of our equipment for a fee that is based on the location of the delivery and the amount of equipment rented.  The delivery/pick-up rates are quoted as a drop-off to a ground-level area.  Additional fees will be incurred for stairs, elevators, sand, or any other irregular conditions that may be encountered. Please inform us of any of these types of conditions upon quote request and before your delivery. If upon delivery of the items the site is not ready or accessible, Desert Southwest Events will move on to the next delivery/pick-up and we will come upon our convenience.  Additional charges will then apply.

DELIVERY TIMES: The delivery fees quoted are for a time window, not a specified time.  We do not make delivery appointments.  All deliveries are done within a window of time. and we will inform you of your delivery window the day prior to your scheduled delivery date.  For same-day drop off/pick up, there is an extra charge for this service depending on where we are delivering the equipment to.  We do not offer set-up of equipment.  Our rental periods are a 3-day window, yet you are only charged for 1 day.  If the pick-up date falls on a holiday or Sunday, we will pick up the equipment the following business day.

SITE PREPARATION: Please make sure the delivery site is prepared as any stand-by time incurred by our delivery crew will be billed at $50 per man, per hour. Desert Southwest Events is not responsible for site prep work such as moving furniture, plants, or other obstacles that may interfere with a delivery or pick-up.

VERIFYING EQUIPMENT & COUNTS: Delivery and pick-up times must be confirmed prior to delivery/pick-up otherwise items will not be delivered even if rental items are paid for. It is the customer’s responsibility to verify all equipment counts upon delivery and immediately notify us of any discrepancies, otherwise, we will assume all counts were correct and the equipment was delivered in an acceptable condition. You or a representative of yours must be present on-site during delivery or pick-up and must also sign off on the delivery/pick-up of rental items. A standby fee will apply if you or a representative are not present. Otherwise, the delivery crew will continue with their routes and return at the next available time opening and an additional delivery fee will apply. Any additional trips made per the customer’s request or the inability to deliver or pick up will be charged as an additional trip fee.

SET-UP/TAKE-DOWN: We only offer set-up and take-down of events with more than 100 guests.  There is an additional charge for set-up and take-down of equipment other than tents and dance floors. Once the equipment is set up/installed there will be a fee to move or re-position it. Please provide a layout diagram if we will be setting up our tables, chairs, or other equipment for you. The client is responsible for providing Desert Southwest Events with a layout prior to any delivery. All set-up and take-down services must be arranged and paid for in advance of the delivery.  We will not do a set-up on the day of the delivery.

PICK-UP OF EQUIPMENT: All equipment should be stacked and/or returned to their containers in the same manner and location as they were delivered unless otherwise arranged. Equipment should be protected in the event of inclement weather. Dishes and flatware must be rinsed and free of food. Glassware must be dumped of any liquids. Tables and chairs need to be broken down and stacked up unless set-up/breakdown has been paid for. Linens must be free of glitter and any other substances. Do not put any linens in garbage bags that can be mistaken for trash.

ADDITIONAL DELIVERY FEES: Additional delivery fees will include early morning, after-hours, holidays, and Sunday delivery/pick-up.  Additional fees also apply to dirty dishes, flatware, and glassware not returned in the requested condition and missing items.

DELIVERY LOCATION:  It is the client’s responsibility to provide us with the delivery address upon quote acceptance and upon delivery confirmation prior to the items being delivered to the event site.